DHS Blames Hilton For ‘Coordinated Campaign’ To Cancel Reservations For ICE Agents; Hotel Giant Responds

The Department of Homeland Security claimed on Monday that Hilton Hotels had launched a “coordinated campaign” to refuse service to federal agents working with DHS and Immigration and Customs Enforcement (ICE) in Minneapolis.

DHS shared screenshots via X that showed emails canceling hotel reservations for DHS law enforcement and ICE agents, along with an explanation detailing the hotel chain’s policy with regard to any future reservations.

“NO ROOM AT THE INN!” the DHS post began. “@HiltonHotels has launched a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement. When officers attempted to book rooms using official government emails and rates, Hilton Hotels maliciously CANCELLED their reservations. This is UNACCEPTABLE. Why is Hilton Hotels siding with murderers and rapists to deliberately undermine and impede DHS law enforcement from their mission to enforce our nation’s immigration laws?”

NO ROOM AT THE INN!@HiltonHotels has launched a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement.

When officers attempted to book rooms using official government emails and rates, Hilton Hotels maliciously CANCELLED their reservations.

This is… pic.twitter.com/qKMKypGtzi

— Homeland Security (@DHSgov) January 5, 2026

Screenshots of two emails were included in the post, with the name and email address of the Hilton Hotel employee redacted.

“After further investigation online, we have found information about immigration work connected with your name and we will be canceling your upcoming reservation,” one read. “You should see a proper cancellation email in your inbox shortly from Hilton.”

The second screenshot gave more detail, showing that the action was not a one-time cancellation, but a policy position adopted by the hotel.

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“This email is in regards to the reservation you made with the Hampton Inn Lakeville property,” it read. “We have noticed an influx of GOV reservations made today that have been for DHS, and we are not allowing any ICE or immigration agents to stay at our property. If you are with DHS or immigration, let us know as we will have to cancel your reservation.”

“Please pass this info to your coworkers that we are not allowing any immigration agents to house on our property,” the email concluded. “Reply at your earliest convenience.”

Hilton responded to the story, saying in part that the “hotel is independently owned and operated, and the actions referenced are not reflective of Hilton values. We are investigating this matter with this individual hotel…”

Hilton responded to my colleague @JeffArnold_ “Hilton hotels serve as welcoming places for all. This hotel is independently owned and operated, and the actions referenced are not reflective of Hilton values. We are investigating this matter with this individual hotel, and can… https://t.co/WEKDj2K47D

— Ali Bradley (@AliBradleyTV) January 5, 2026